8x8 delivers a complete, all‑in‑one cloud platform for UCaaS & CCaaS—backed by the industry’s only end‑to‑end 99.99% uptime SLA.
Organizations get a single, easy‑to‑manage solution for communication, collaboration, and customer engagement from one company's platform - without the complexity of multiple vendors.
UCaaS - Cloud‑based voice, video, messaging, presence, and basic call center capabilities—all with built‑in analytics to keep teams connected and productive.
CCaaS - A fully integrated, omni‑channel customer engagement platform supporting a contact center that integrates with UCaaS including Voice, Chat/SMS, E-Mail, Web Chat, and Social Media integration.
Advanced CCaaS capabilities include Intelligent Virtual Agents (IVA), Conversational AI, Call Recording with Screen Capture, Speech & Journey Analytics, Quality Management, and full Workforce Optimization.
And ALL of it was developed in-house and is supported by 8x8 directly to deliver the best possible enterprise‑grade security, global reliability, and built‑in AI.
Brookside and 8x8 together help organizations streamline operations, improve customer experience, and reduce technology complexity—all from a single platform.
8x8 Work App
Chat, call, meet, share from anywhere with one essential app that works on your phone, tablet, or desktop.
Built-in video meetings help you put a face to the name and build stronger connections with coworkers and customers, with or without the app.
And it uses a quarter of the bandwidth of solutions like Zoom and Microsoft Teams.
8x8 Frontdesk for Receptionist
8x8's Frontdesk software provides all-encompassing visibility and onward call connectivity to contact center agents, UC extensions and Microsoft Teams clients.
There’s no additional software to install and administrators can assign Frontdesk with a single click activation in Admin Console.
In a single window effortlessly manage calls with a simple drag and drop.
Voice for Teams APP
Moving all voice, SMS/MMS, and faxing in to Teams using
8x8 Voice for Teams can be an easy transition for Teams users.
From the app you can make & receive calls, send & receive
SMS and faxes using existing work & fax numbers within Teams.
The app gives users access their 8x8 account settings including your voicemail, call forwarding, and the ability to
log in or out of your assigned call queues.