Are you using Microsoft Teams AND a separate phone solution?
Top Teams Contact Center Integration Solutions for 2023
Companies leveraging the Teams ecosystem have begun embracing the technology not just as a tool for collaboration but also as a comprehensive suite for various forms of communication.
Thanks to Microsoft’s extensive partner network, organizations can leverage integrations and apps to expand the functionality of their platform.
Unifying customer experience teams and delivering powerful omnichannel interactions to clients is possible through the right integrations.
In this article, we’re looking at some of the top certified integrations for Microsoft Teams, which transform the ecosystem into a powerful contact centre solution.
NICE CXone for Microsoft Teams is a pre-built unified communications and contact center integration that powers company-wide collaboration for faster service.
The CXone Agent—embedded seamlessly within Teams— provides full contact center controls and synchronizes Teams contacts and presence information, for one-click access to experts across your organization.
With Zoom's latest integration for Microsoft Teams, it’s easy to access Zoom from inside the Teams app with a dedicated page for starting and scheduling your Zoom Meetings.
Zoom's Microsoft Teams integration allows you to start an instant meeting, join a scheduled meeting, or make Zoom Phone call through Bots commands. Meetings created in Teams appear in your Zoom account.
InformaCast Fusion with Microsoft Teams is a mass notification solution that allows Teams users to trigger and receive InformaCast alerts from within the Teams interface.
Teams users can initiate an InformaCast alert from Teams that is broadcast through Microsoft Teams, mobile phones, digital signage, and other connected devices. Following distribution, security team members will receive a prompt to join a Microsoft Teams channel to collaborate and follow up on the situation.
Teams Incident Response Channel
Add a description here.
Singlewire Software Wins Security Today New Product of The Year Award for InformaCast Fusion with Microsoft Teams
With InformaCast, users send emergency notifications to a wide variety of devices.
InformaCast also integrates with Microsoft Teams to simultaneously bring key personnel into a Microsoft Teams Incident Response Channel to manage crisis situations.
Teams users can initiate an InformaCast alert from Teams that is broadcast through Microsoft Teams, mobile phones, digital signage, and other connected devices.
Following distribution, safety team members will receive a prompt to join a Microsoft Teams channel to collaborate and follow up on the situation.
Atmosphere Voice Services for Microsoft Teams enables customers to use their reliable and secure SIP services and connect to Microsoft Teams through direct call routing, ultimately resulting in lowering costs, as well as more flexibility and an easier migration.
As big believers in one-size-does-not-fit all, Intelepeer didn’t just stop at one option.
Intelepeer offers a choice for their customers to bring their own SBC and use our voice services or their Microsoft Teams calling plan with self-service or fully managed provisioning.
Intelepeer Redundant SIP Trunks Never Go Down!
8x8 Voice for Teams APP
Moving all voice, SMS/MMS, and faxing in to Teams using
8x8 Voice for Teams can be an easy transition for Teams users.
From the app you can make & receive calls, send & receive
SMS and faxes using existing work & fax numbers within Teams.
The app gives users access their 8x8 account settings including your voicemail, call forwarding, and the ability to
log in or out of your assigned call queues.