Zoom One packages persistent chat, phone, whiteboard, meetings, and other solutions to provide your teams with multiple ways to connect and collaborate, all from ONE unified platform.
These products are purpose-built to work together to enable smarter collaboration and keep projects moving forward.
Some of these capabilities seamlessly work across our collaboration products by design, including the ability to:
- Start a phone call or video meeting from a chat message
- Collaborate on a whiteboard from your desktop or room, and easily share it with others
-See whether a co-worker is available with presence status
Additionally, Zoom One’s simple pricing minimizes the need for a bunch of add-ons and makes it easy to support your business needs now and in the future.
According to “The Total Economic Impact™ of Zoom’s Unified Communications Platform,” a study commissioned by Zoom and conducted by Forrester Consulting, a composite model organization using Zoom’s platform could:
- Save up to 52 minutes per employee per week in productivity - Improve the time-to-value of sales by 70%
- Reduce IT troubleshooting time by 75%
- Eliminate redundant technologies and reduce travel
Both your teams and your customers benefit from more ways to connect, collaborate, and engage in ONE seamless, automated user experience.
ONE platform for phone, video meetings, chat, & contact center.
ZoomPhone streamlines video collaboration & voice communications through a single platform to deliver secure, high quality voice & video on any device, anywhere.
Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps.
Perfect for people already using Zoom.
Zoom Phone Passes 5.5 Million Seats
Video conference giant Zoom has announced Zoom Phone take-up has risen to above 5.5 million seats.
“Our emerging technologies, such as Zoom Contact Center, picked up pace as customer experience teams recognized the value of a modern, integrated collaboration solution."
Zoom is positioned as one of the only companies in this space that is consistently making money and growing - while most companies in this space are struggling.
Virginia Tech Moving Voice from Avaya to Zoom
Virginia Tech, formally Virginia Polytechnic Institute and State University, is a public land-grant research university with its main campus in Blacksburg, Virginia.
Marking the 10 year anniversary of Virginia Tech’s current telephone system, the university initiated an investigation for the next generation solution with a focus on Unified Communications for the university community.
The goal is to take the university forward with a flexible solution that meets current and future objectives. As the existing system is approaching end of life, a replacement solution is needed that will provide more agility, self service, and automation.
To meet these needs, Virginia Tech recently finalized an agreement with Zoom to use their Phone and Call Center solution Zoom One to replace the current Avaya telephone system.
Zoom One adds ZoomPhone which adds several interesting features and capabilities that will allow users to extend their use of Zoom as a meeting and video conferencing application towards a more comprehensive, all-in-one communications solution.
The project to transition services to the new platform is currently in the planning and design phase with migration activities starting this spring with the complete changeover is expected to take 18-24 months.
Network Infrastructure & Services (NI&S), a unit of the Division of Information Technology, will work individually with departments to coordinate details of the migration and develop cutover schedules to help minimize the disruption to departmental activities.
Conversational AI for your Self-Service Chatbots
Zoom Phone Local Survivability (ZPLS) Software
The move to cloud-based phone systems has had tremendous benefits for organizations because it takes away the cost and complexity involved in managing PBXs and proprietary business phones.
On the downside, though, it leaves businesses exposed if they lose connectivity to the cloud. For some this won’t be a big deal because they can either wait for the connection to restored or turn to their mobiles but for mission critical organizations such as schools, hospitals and governments, calling can’t be disrupted.
In addition, mobile isn’t an elegant answer for most enterprises with few workers keeping contact details of colleagues in their personal mobile devices.
To address this challenge, Zoom Phone, which now has sold more than four million seats, has developed Zoom Phone Local Survivability (ZPLS) software.
The system is a simplified version of Zoom Phone call control that runs either on-site or in a local data center and can be used if the Zoom Phone cloud becomes unavailable.
The system runs on a virtual machine so it can be easily deployed on various computer platforms, allowing flexibility and simplicity.
ZPLS is only there to address impacts to Zoom Phone cloud access and during normal operations it is inactive but if there is an issue Zoom Phone clients and ZPLS-enabled devices enter survivability mode and register to the local module.
This enables users to access the Zoom directory for internal calls and the ZPLS software works with a Ribbon session border controller (SBC) to route external calls to the PSTN. This happens either via a local SIP trunk or a local analogue line. Similarly, incoming calls are routed via the Ribbon SBC to the ZPLS.
“The ZPLS software can stay in survivability mode for up to 30 days, during which directory-based calling, transfer, ad-hoc conferencing, and other key phone service capabilities are maintained,” explains Greg Zweig, the Director of Solutions Marketing at Ribbon. “When normal services are restored, the clients and devices automatically re-register back to the Zoom Phone cloud.”
Turbocharging Teams ZPLS relies on the capabilities of Ribbon SBC platforms and the companies collaborated to test the ZPLS software with multiple Ribbon hardware and software SBC models.
The software works with Ribbon’s SBC, SWe, SBC 5400, SBC SWe Edge, SBC 2000 and SBC 1000 with no additional licenses require to deploy ZPLS on Ribbon SBCs. This choice is enabled because ZPLS runs in a virtual machine environment.
In addition, because Zoom Phone already uses Ribbon SBCs in the core of its networking, joint testing was facilitated and could focus on ensuring the combined solution is well understood and documented in a configuration guide.
“ZPLS offers robust capabilities in survivability mode, including directory-based calling and group features like conference call and call park,” adds Zweig. “This makes ZPLS a practical solution for extended use in the event that disaster strikes. Its thoughtful design should enable many more organizations to move all their communications to the cloud.”
To find out more about Ribbon SBCs, click here.