Are you ready for an
Active Shooter, Fire, or Medical Emergency?
These emergencies can happen at anytime, anywhere.
So in these situations, every second counts.
But can you trust 911 to get you help in a timely manner?
There are significant challenges with the current 50+ year old E911 system - like getting accurate location information for the 240 million 911 calls from cellular devices.
Yesterday's E911 vs. Today's Next Gen 911
911Inform Platform Features & Benefits
When placing a 911 call via landline or cellular device within a 911inform connected building or geofenced area, it’ll generate an emergency notification within the 911inform software and sends it to all users.
After the emergency is initiated, you will receive accurate location information paired with an interactive geo-mapped building floor plan overlaid onto Google Earth.
This enables the emergency response team to locate and arrive at the emergency as quickly and safely as possible.
911inform is partnered with RapidSOS which is being utilized by 90% of 911 centers for the U.S. population and growing each day.
Partnering with smartphone manufacturers and other IoT companies, they can pass fast and accurate location information with additional data to emergency call centers and first responders.
RapidSOS is FREE for public safety agencies and integrates into their existing software within a 911 center – including CAD, CPE, Map, and RapidSOS portal.
911inform provides the connected-building controls needed for managing critical situations for all emergency response teams such as:
Video Controls: Integrate with your existing IP-based camera systems currently used within your organization.
Public safety personnel both in the 911 Center and on-scene can access live video feeds from 911inform buildings during the emergency event. After the event is closed, video access is removed for all parties.
Voice Controls: Integrate with your existing intercom and PBX voice systems, enabling bi-directional communication into an emergency event for public safety personnel at the 911 center and on-scene responders.
Door Access Controls: Integrate with your existing door locks, allowing for remote door locking and unlocking capabilities for public safety personnel.
Strobe Controls: Emergency strobe light integration with the 911inform platform. Ability to set different light patterns based on the emergency at hand.
911Inform is the only platform to receive all seven certifications across state, federal and globally-recognized programs.
SOC 2 Type 2 - An independent audit via American Institute of Certified Public Accountant's proved 911inform's integration of security controls over a period of 12 months protects client confidentiality, data integrity, and availability.
ISO 27001 - The international IT standard solidifies 911inform's security practices, policies and implementation across the enterprise as well as its established procedures to manage data and information entrusted by its customers.
National Institute of Standards and Technology Cybersecurity Framework (NIST CSF) - 911inform has adopted the US Department of Commerce's framework to reduce IT infrastructure security risk across its enterprise.
Center for Internet Security (CIS) Critical Security Controls - 911inform has implemented CIS Critical Security Controls, ensured the highest standards of cybersecurity and protecting the company, its customers, and its platform from cyber attacks.
Federal Risk and Authorization Management Program (FedRAMP) Ready - Federal Security standard that gives 911inform the ability to do business with federal government entities, such as military bases, research institutes, and other government agencies.
AZRAMP & TXRAMP - 911inform has exceeded the state security standards that are required to do business with government entities in Arizona and Texas.
See how it works from a Police Car!
Calls comes into 911 data center who opens a "case" and sends a hyperlink in a text message to first responders and the customer.
Real-time Interactive Map with Geo-Fencing
911inform provides a notification and emergency management solution with state of the art tools to effectively mitigate any emergency situation.
Our platform supports both school administration and emergency services with bidirectional communication and controls needed to successfully manage a crisis and save valuable time.
Using our easy-to-use mass notification system allows administration to instantly know the who, what, where, and when of any emergency.
Gunshot Detection & Geofencing on a Live Interactive Map
Informacast & Mass Notification
Mass notification and critical event management software that keeps people safe and informed, everywhere, every time.
InformaCast offers the only mass notification system that reaches people with on-site and mobile alerts from the same alerting solution.
InformaCast is a powerful mass notification system that reaches your people on both their mobile and on-premises devices.
When you need everyone to receive a message very quickly, and you need it to grab their attention, InformaCast delivers attention-grabbing streaming audio to a wide variety of devices.
Informacast Mobile Panic Button
When organizations look at mass notification solutions, they often focus on the word “mass.” They want a tool that allows them to reach as many people as possible with critical information. With a wide range of device integrations, including desk phones, speakers, digital signage, desktop computers, and mobile phones, organizations can deliver messages to everyone.
This helps keep people safe, minimizes operational disruptions, and builds confidence that no matter what kind of event occurs, there are tools and procedures in place to handle it.
While these features help keep everyone informed, many organizations are looking for ways to provide more personalized protection solutions for their staff.
Whether it’s someone walking back to their car at night in an isolated parking lot or someone working in a remote area of a facility, organizations have a duty of care they need to fulfill to send assistance to those in need of help.
One of the biggest challenges to accomplishing this goal though is knowing who is asking for help and where there are.
Panic buttons available via mobile apps can offer individuals an immediate way to request assistance.
In the video, you’ll see a real-life example of how mobile panic buttons available through the InformaCast app can help a person in need when they encounter a dangerous situation.
Code Blue Saves Lives!
Code Blue's Area of Refuge (sometimes called Area of Rescue) systems provide locations within a building with reliable two-way communication, allowing first responders to assist individuals who cannot evacuate or may require additional assistance.
Code Blue is well known for our durable Help Points®, but we offer more than just a phone and a light.
With our robust Software Development Kits (SDK), unlimited mounting and configuration options, and dozens of security and technology partners, we are perfectly positioned to help you maximize the return on your investment.
School Safety Related Grant Programs
The Department of Grant Compliance and Administration administers several school safety related grants that may for most if not ALL of the cost of new technology that helps save lives.
On June 28, 2022, Governor Greg Abbott, Lieutenant Governor Dan Patrick, Speaker Dade Phelan, Senate Finance Committee Chair Joan Huffman, and House Appropriations Chair Dr. Greg Bonnen announced $17.1 million in funding to TEA to distribute to school districts to purchase silent panic alert technology (SPAT).
Silent panic alert technology is generally defined as a silent system signal generated by the activation of a device, either manually or through software applications, intended to signal a life-threatening or emergency situation - such as an active shooter, intruder, or other emergency situation - requiring a response from law enforcement and/or other first responders.
So the TEA provides Silent Panic Alert Technology (SPAT) grants that provide the money necessary to purchase and implement silent panic alarm safety systems and related technology.
Then on October 27, 2022, the State of Texas announced an additional $400 million in funding to TEA to "assist school districts in replacing or upgrading doors, windows, fencing, communications, and other safety measures."
Brookside Consulting helps design and implement a custom solution to meets your schools specific needs and budget including cloud-based solutions from industry leaders in the education space.
Brookside will even help with finding grants, filling out applications, and doing whatever possible to help reduce complexity and save money for your school.
911 and Mobile Devices
Over 80% of 911 Calls come through the on Mobile Phone
Uber find me but 911 can't!
This CNBC YouTube explains the major problems with today's 911 technology and how RapidSOS save lives!
With more than 80% of 911 calls originating from a mobile device, the 911 call center's Public Safety Answering Points (PSAPs) have a hard time locating 911 callers on their mobile phones.
RapidSOS is an emergency response data platform that securely links data to 9-1-1 and first responders with more than 350 million devices connected to 5,000+ local public safety agencies.
This covers over 94% of the U.S. and is accessible to over 300 million people.
RapidSOS Saves Lives!
RapidSOS built the emergency response data platform to help first responders get the data they need to save more lives.
RapidSOS works with some of the world’s largest organizations to help them protect their customers, members, and employees by linking real-time data from their smart devices securely to first responders.
A number of companies including Apple, Motorola and start-ups are trying to fill the technology gap.
RapidSOS is a data integration platform that has been adopted free of charge in about 4,800 PSAPs. According to the company, it covers about 92% of the country and assists in 150 million emergencies per year.
“We’re just scratching the surface of the amount of data that we could be using,” said Michael Martin, CEO of RapidSOS.
“We’re passing precise location for most 911 calls now. But you can imagine all the capabilities, like in a fire if your building could talk or if your device could detect a heart attack and immediately transmit that through.”
He says carriers also have a responsibility, especially when it comes to addressing the altitude problem. But in the end, he says, the federal government is needed.
In 2022 a $1.5 trillion infrastructure bill that included $12 billion toward 911 passed the House but stalled in the Senate.
Watch the video to learn more about how the 911 system fell behind.
Geo-Fence Alerts – How They Work
To improve cellular location accuracy for emergency calls, Google and Apple developed new functionality that could deliver Handset Based Location information to Public Safety Answering Points, providing a large improvement of accuracy in a shorter timeframe.
The information is delivered through the RapidSOS Additional Data Repository, a NG9-1-1 compliant network component. Voice and location data is delivered to the PSAP, while discrete location data is delivered to the Enterprise Security Team allowing event response coordination.
A Geo-Fence of the property allows the enterprise to be alerted to 9-1-1 calls placed from Smartphones within the perimeter.
No registration or software is needed on any of the Smartphones.
Uber uses RapidSOS so riders Text 911 directly
In March 2020, Uber announced a new safety feature to help protect both riders and drivers that will send a real-time rapid SOS and dispatch officers.
This allows riders and drivers a new way to text 911 seamlessly with information about the ride, including its current location, even if the driver has strayed from the route.
911 centers track Uber riders with RapidSOS
Channel 7 in Chicago shows how RapidSOS works with Uber and their riders to get accurate location info.
Grubhub adds Emergency Assistance features to Driver App
Grubhub partnered with RapidSOS in January 2023 to utilize their intelligent safety platform that links first responders during an emergency to enhance its driver app. The app provides emergency assistance features to couriers during deliveries.
This partnership will allow delivery drivers to share location data and caller ID information directly with 911 responders when an emergency call is placed through the Grubhub for Drivers app.
Cellular 911 Call Notification & 911inform
• Each year, over 240 million calls are placed with 911
dispatchers across the country.
• Nearly 80 percent of those calls are made from a cell phone.
• With the 911inform cellular notification solution, an enterprise will be alerted when a 911 call is dialed from a smartphone device (Android Version 4.0+ or iOS Version 12+) if located within defined property boundaries.
• As a 911inform customer, we establish a geofence of the property and submit it to the RapidSOS database.
• Supported smartphone devices within a geofence will notify the PSAP/ECC that an emergency call has occurred within property limits.
• Alerts sent to the enterprise do not contain the phone number or other personal information about the caller maintaining complete anonymity and privacy.
• The notifications are generated by the carrier network and the PSAP/ECC allowing any device to call 911 within a geofence without having a prior relationship.
• Each notification provides the enterprise with information of when a call was placed and where with an overhead view of the property.
SafeZone Gunfire Detection
How does the Safe Zone app work?
SafeZone is a free app from CriticalArc which can be downloaded from Apple's App Store or the Google Play Store.
SaveZone is part of a completely customized solution that helps provide the best possible solution to address how emergency situations are handled from a communications standpoint.
Easy-to-Install Next-Gen Gunfire Detection System
SAVE MINUTES. SAVE LIVES.™
The Safe Zone Gunfire Detection System is a stand-alone, affordable, automated indoor gunfire detection system providing actionable intelligence to law enforcement, first responders, and onsite personnel within seconds of a gunshot.
Safe Zone’s patent-pending gunfire detection system combines state-of-the-art detection hardware with leading-edge cloud-based, machine-learning capabilities to provide crucial information including type of the weapon, the number of shots fired, and the shooter’s location.
Safe Zone’s open API enables easy integration with third-party systems, like an alarm or access control system for a complete emergency solution.
Safe Zone for Indoor Gunfire Detection
Mass shootings are one of the most tragic and still growing problems of our time. It is difficult for law enforcement to determine the location of an active shooter in buildings with multiple rooms, and even more difficult to respond quickly to a shooter in buildings with multiple floors.
Safe Zone solves the problem. Every minute an active shooting continues, more lives are at stake.
Safe Zone is dedicated to using technology to make the world a safer place – and making the protective benefits accessible to everyone.
Safe Zone’s advanced sensor technology makes indoor gunfire detection available for buildings of all sizes and all budgets.
It takes Safe Zone about 10 seconds to perform firearm analysis and push alerts to users with the 911 notification giving responders a graphical view into the location of an active shooter’s actions seconds after an event begins.
What is Kari's Law & Ray Baum's Act
Regulations around 911 are changing and there are huge fines if you are not compliant with the latest laws & acts.
Kari’s Law and RAY BAUM’s Act are two FCC statutes will make it easier for callers to reach 911 and for emergency services to locate callers in a large facility like an office building, hotel or university campus.
Facilities with multi-line telephone systems (MLTS) provide challenges in getting help from 911, such as:
1) Securing an outside line, since MLTS often require callers to dial a number or code before placing calls.
2) Providing accurate information about the caller’s location within the campus.
What is Alyssa's Law?
The Stoneman Douglas High School in Parkland, Florida took the lives of 17 people including children, and school staff members.
One of these victims, 14-year-old Alyssa Alhadeff, inspired a law, known as Alyssa’s Law. Alyssa’s Law is critical legislation addressing the issue of law enforcement response time when a life-threatening emergency occurs because time equals life.
The law calls for the installation of silent panic alarms that are directly linked to law enforcement, so in case of any emergency they will get on the scene as quickly as possible, take down a threat and triage any victims.
Alyssa's Law in Texas
Alyssa’s Law will require Texas schools to implement an emergency alert system that prepares, prevents, and protects children and staff in the event that an act of mass violence occurs.
Emergency Response Applications Must Include:
Administrative Access to Critical Information
Silent Panic Alarm System
Real-Time Communication Between First Responders
2-Way Communication with Users
What is Informacast?
InformaCast is a cloud-based mass notification system
that reaches people via on-premises and mobile devices.
On-Premises Mass Notification
Integrate with existing systems
Increase the speed, reach, and success rate of emergency alerts to Cisco phones, overhead speakers, strobes, panic buttons, and more
Reach people on every channel
Broadcast live, ad hoc or prerecorded audio to IP phones, IP speakers, desktop computers, digital signage, and more so no one misses a message
Utilize a single interface
Manage all devices and messages via a single interface and trigger messages from desk phones or web console
Ensure critical messages reach the right people with the right information, no matter what happens with InformaCast Resiliency
Easily Manage Bells & Announcements
You Managing regularly scheduled messages, such as school bells or visiting hours, can be painful for school and hospital administrators. Many of these systems are difficult to use and are costly to maintain.
InformaCast Advanced makes creating and modifying schedules a breeze while reducing costs.
Bell scheduling is included in InformaCast Advanced with no extra fees.
Reach the right people with the right information
Not every situation will require alerting everyone within your organization. Some events may require reaching a specific group of people who can best respond to the situation.
InformaCast offers the ability to define groups and zones, so the right people get the right message at the right time. Notify select security, specific building on campus, or a particular wing or floor of a building to notify the people who need to know without disrupting others.
The sooner an alert goes out, the faster your people can get out of harm’s way.
Utilize every available channel
No matter where someone is within your building or campus, they should receive information that impacts their wellbeing.
InformaCast makes it easy to bring together disparate devices and systems to broadcast emergency messages.
Use text and audio delivered to IP phones, IP speakers, desktop computers, and digital signage to grab people’s attention, so they take steps to get out of harm’s way.
SPORTING & CONCERT VENUES
Security and safety management of large stadiums, arenas, or
concert venues can be a daunting task to reach an emergency
Navigating through rows of people adds precious seconds to any response time for your on-site staff.
With today’s E911 capabilities first responders are given limited information for your property.
911inform gives full situational awareness during and after an emergency event allowing all parties insight on where to go, the appropriate equipment needed, and formulate resolutions.