What is Contact Center as a Service (CCaaS)? Cloud-based software for contact centers that provides omni-channel capabilities to allow customers to choose the digital channel they choose from Voice, E-mail, Self-service Chatbots, chat from your website, SMS, and social media integration with all the major global platforms - all from a single interface.
Most solutions have call recording with screen capture, speech analytics using AI, and Chatbots that offer self-service capabilities withcustomer journey analyticson every customer and employee interaction.
Brookside Consulting has access to complete cloud-based contact center solutions from all of the Gartner Magic QuadrantCCaaS providers.