8x8 XCaaS offers a complete, all-in-one cloud-based solution for UCaaS & CCaaS in an easy to manage single cloud platform that’s backed by the industry’s only UCaaS & CCaaS platform-wide 99.99% uptime SLA.
UCaaS - cloud-based voice, video, IM, & presence, and basic call center capabilities with basic analytics.
CCaaS - cloud-based contact center that provides omni-channel which offers and tracks all activity including Voice, E-mail, SMS, Webchat, and Social Media Integration.
CCaaS solutions also offer Self -Service Chatbots, Call Recording with Screen Capture, Speech Analytics, Customer Journey Analytics, AI, Quality Management, and Workforce Optimization.
8x8 Work App
Chat, call, meet, share from anywhere with one essential app that works on your phone, tablet, or desktop.
Built-in video meetings help you put a face to the name and build stronger connections with coworkers and customers, with or without the app.
And it uses a quarter of the bandwidth of solutions like Zoom and Microsoft Teams.
8x8 Frontdesk for Receptionist
8x8's Frontdesk software provides all-encompassing visibility and onward call connectivity to contact center agents, UC extensions and Microsoft Teams clients.
There’s no additional software to install and administrators can assign Frontdesk with a single click activation in Admin Console.
In a single window effortlessly manage calls with a simple drag and drop.
8x8 Voice for Teams APP
Moving all voice, SMS/MMS, and faxing in to Teams using
8x8 Voice for Teams can be an easy transition for Teams users.
From the app you can make & receive calls, send & receive SMS and faxes using existing work & fax numbers within Teams.
The app gives users access their 8x8 account settings including your voicemail, call forwarding, and the ability to log in or out of your assigned call queues.