8x8 XCaaS offers a complete, all-in-one cloud-based solution for UCaaS & CCaaS in an easy to manage single cloud platform that’s backed by the industry’s only UCaaS & CCaaS platform-wide 99.99% uptime SLA.
UCaaS - cloud-based voice, video, IM, & presence, and basic call center capabilities with basic analytics.
CCaaS - cloud-based contact center that provides omni-channel which offers and tracks all activity including Voice, E-mail, SMS, Webchat, and Social Media Integration.
CCaaS solutions also offer Self -Service Chatbots, Call Recording with Screen Capture, Speech Analytics, Customer Journey Analytics, AI, Quality Management, and Workforce Optimization.
8x8 Work App
Chat, call, meet, share from anywhere with one essential app that works on your phone, tablet, or desktop.
Built-in video meetings help you put a face to the name and build stronger connections with coworkers and customers, with or without the app.
And it uses a quarter of the bandwidth of solutions like Zoom and Microsoft Teams.