Nice CXone In Action

NICE CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time.

CXone is the first and only platform unifying best-in-class Omnichannel Routing, Customer Journey Analytics, Workforce Engagement, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.

Nice CXOne

Omni-channel Routing

NICE CXone helps contact centers around the world create profitable customer experiences through our powerful portfolio of cloud-based call center ACD, call routing, self-service IVR, and agent optimization solutions.

Industry leading Contact Center as a Service (CCaaS) provider that is a feature-rich over-the-top omni-channel contact center solution that works independent of whatever phone solution you are using today.

"How AI Elevates Self-Service to
Resolve Customers’ Needs at Pace and Scale"