REDUCE COMPLEXITY & SAVE MONEY ON A NEW CLOUD-BASED SOLUTION
FREE expert‑level guidance for Voice, Text, Video, Internet, Omni-Channel
Contact Center, AI‑powered Public Safety and CX applications,
Payment Processing & Point‑of‑Sale (POS) solutions —delivered over a
resilient, High Availability (HA) cloud infrastructure that never goes down.
Brookside Cloud Consulting is an Austin‑based, vendor‑agnostic reseller of cloud‑based solutions that power tailored IoT, AI, and omni‑channel customer‑experience (CX) ecosystems.
Our portfolio now extends even further—encompassing emergency management
mass notification visitor management
and cloud‑based AI‑powered detection and recognition
technologies that help businesses, government agencies, and educational institutions operate smarter, safer, and more efficiently.
As your vendor‑agnostic technology advisor, Brookside handles everything from carrier research and pricing comparisons for your specific locations to contract negotiation, ordering, installation coordination, and ongoing support.
Every component is evaluated and aligned to ensure your environment is optimized, integrated, and built on high‑availability infrastructure.
The result is a more intelligent, secure, and connected ecosystem where employees are empowered, customers feel valued, and operations run at peak performance.
Quick Overview of
911inform is a centralized emergency event management platform that connects AI-powered safety technologies, building systems, and local 911 centers into one unified ecosystem.
It integrates with RapidSOS—used by most U.S. 911 centers—to deliver precise caller location and critical incident data directly to first responders.Through open APIs, it links tools like AI detection, sensors, cameras, and access control systems, enabling real-time data sharing during emergencies.
911inform also provides live visibility and control over building systems, allowing responders to view video feeds, communicate through intercoms, and manage door access instantly.
What sets it apart is its direct integration with local 911 PSAPs, bridging private security systems with public safety operations—ensuring faster, more accurate, and actionable intelligence when every second matters.
Quick Overview of
AI-Driven Weapon Detection
ZeroEyes enhances existing IP security cameras with AI to detect visible firearms in real time—without requiring new camera infrastructure.
When a potential weapon is identified, images are sent to a U.S.-based operations center staffed by former Navy SEALs who quickly verify the threat before alerting school officials, security personnel, and local law enforcement.
This human-in-the-loop approach minimizes false positives and delivers fast, accurate, and actionable alerts.
REAL-TIME CRIME CENTERS
A Real‑Time Crime Center (RTCC) Is best understood as a centralized, technology‑driven intelligence hub that gives law enforcement and first responders immediate access to live data, video, analytics, and historical records so they can respond faster, deploy resources more effectively, and improve situational awareness.
Its purpose is to support rapid decision‑making, enhance visibility during active incidents, and strengthen both proactive and reactive policing.
Mission and Purpose. RTCCs are designed to:
- Centralize technology and data across the agency, reducing silos and improving coordination.
- Deliver real‑time situational awareness through live video, mapping, and analytics.
- Support officers during active incidents by providing instant information that historically took days or weeks to retrieve.
- Enhance public safety by enabling faster, smarter, and more deliberate responses.
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